Frequently Asked Questions
Helpful answers about blankets, orders, delivery, returns and everyday care.
We have gathered the questions customers most often ask, with straightforward information to help you shop with confidence.
Our collection includes a variety of blanket styles, including fleece, knitted and wool options. Sizes, colours, textures and finishes vary by product, so we recommend checking the individual product page for the most accurate details before ordering.
Start with how you intend to use it. A lighter blanket can work well for everyday sofa use or travel, while a larger or warmer style may be more suitable for a bed or cooler evenings. Each product page provides the available size and material information to help you make a suitable choice.
Select the blanket you would like to purchase, choose any available options, add it to your basket and proceed through checkout. Please review your delivery information and order details carefully before completing your purchase.
Once your order has been prepared and dispatched, the relevant order or delivery information will be provided to you. Where tracking is available, the tracking details can be used to follow the progress of your parcel.
Yes. If you need to return or exchange an item, please follow the instructions in our Return and Exchange Policy. Items should be kept in suitable condition and handled reasonably while you decide whether they are right for you. Certain circumstances may affect eligibility, so please review the full policy before sending an item back.
Once an eligible returned item has been received and the return has been accepted, the refund will be processed within the applicable timeframe stated in our Return and Exchange Policy. Your bank or account provider may then require additional time to display the funds.
Care instructions can differ according to the material and construction. Always check the care information supplied with the product and follow the recommended washing, drying and storage instructions. Gentle handling can help maintain the blanket’s texture and appearance over time.
Please contact us as soon as reasonably possible with your order details and a clear description of the issue. We will review the information and explain the next appropriate step. If an item is faulty, not as described or otherwise does not meet the required standard, your statutory consumer rights remain unaffected.
Please use the contact details provided on the website and include your order information where relevant. A clear description of your question helps us understand what you need and respond with the appropriate information.