Express Shipping Simple delivery, with no shipping charge
We keep delivery straightforward. Every KDA BLANKET order includes free tracked shipping, so there is no extra delivery charge added at checkout. Once your order is ready, we get it moving as quickly as we can and keep you informed along the way.
Free tracked shipping on every order
There is no minimum order value and no separate standard shipping charge. We prepare your order, pass it to the delivery service, and provide tracking where tracking is available for the shipment.
Delivery Times
Most orders are straightforward. We normally prepare an order within 1–2 working days after the order has been confirmed. Once dispatched, standard tracked delivery usually takes a further 2–4 working days.
This means the usual overall delivery time is around 3–6 working days from order confirmation.
We will not deliberately hold an order simply to meet an estimated dispatch window. If an order is ready sooner, we aim to send it sooner.
We think shipping should be the easy part.
You choose your blanket, place your order, and we take care of the rest. We aim to keep the process clear from the moment an order arrives until it reaches you.
There is no separate standard shipping fee to calculate and no need to choose between several complicated delivery options. Our normal service includes free tracked shipping.
Order Processing & Dispatch
Once an order has been placed, we begin preparing the selected items. Our normal processing time is 1–2 working days.
Working days mean Monday to Friday and do not include UK public holidays.
- Orders received during normal working hours are queued for preparation as soon as practical.
- Orders placed during weekends or public holidays normally begin processing on the next working day.
- When the order has been dispatched, tracking information will be provided where tracking is available.
- If an order needs clarification before dispatch, we may contact the customer using the details supplied with the order.
Tracked Delivery
We use tracked delivery for our normal orders. Once the parcel has entered the delivery network, the tracking information provides the best indication of its progress.
Tracking updates are controlled by the delivery service, so there can occasionally be a short gap between dispatch and the first tracking scan.
Delayed or Missing Delivery
Most orders arrive within the estimated window, but delivery networks can occasionally experience delays.
If your order has not arrived within the expected 3–6 working day window, please contact us and provide your order reference. We will check the available delivery information and help with the next step.
If a parcel appears to have been delayed or misdirected, we may need to allow the delivery service a reasonable period to complete its investigation before a final resolution can be confirmed.
Nothing in this section limits any rights you have under applicable consumer law.
Returns & Exchanges
We want returns to be straightforward. If you need to return or exchange an item, please contact us first so we can confirm the appropriate return arrangement.
For the first return or exchange connected with an order, we will cover the return shipping arrangement.
If the same order requires a further return or exchange, shipping arrangements will be discussed with the customer before the return is arranged.
Change-of-mind returns
For online purchases, customers may have a statutory right to cancel within 14 days after receiving the goods, subject to the applicable legal requirements and any relevant exceptions.
Where a valid cancellation applies, the customer should tell us within the relevant 14-day period and then return the goods within the following 14 days. Refunds are handled in accordance with the applicable consumer rules.
Goods should be handled with reasonable care. Where the value of an item has been reduced by handling beyond what would reasonably be necessary to inspect the goods, applicable legal rules may affect the amount that can be refunded.
Product Concerns
If an item arrives faulty, damaged, or materially different from the product description, please contact us as soon as reasonably possible.
We may ask for a few details about the order and, where useful, photographs showing the issue. This helps us understand what has happened and arrange the appropriate next step.
We will handle these situations in line with the applicable consumer rights that apply to the purchase.
We do not use this policy to exclude responsibility for goods that are faulty, not as described, or otherwise covered by statutory consumer protections.
Important Delivery Notes
Delivery estimates are based on our normal processing and delivery experience. They are not a promise that every parcel will arrive on a particular day.
Delays can sometimes happen because of circumstances outside our reasonable control, including severe weather, transport disruption, public holidays, temporary carrier network issues, incorrect information supplied with an order, or other events affecting normal delivery operations.
If something outside our control affects delivery, we will take reasonable steps to assist and provide available information.
Fair and practical disclaimer
The delivery estimates in this policy are intended to give you a realistic guide to our normal service. They should not be read as a guarantee of a particular delivery date. We are not responsible for delays caused solely by circumstances outside our reasonable control, provided that nothing in this policy removes, restricts or limits any responsibility or consumer right that cannot lawfully be excluded. Where an applicable legal requirement gives you a remedy, that requirement will continue to apply.
Delivery time limit
Unless a different delivery period has been specifically agreed with you, goods supplied through an online order will be delivered without undue delay and within the period required by applicable consumer law.
Our normal target is considerably shorter: approximately 3–6 working days from order confirmation.
Contact Us About Your Order
If you have a question about delivery, tracking, a return or an exchange, just get in touch. Please include your order reference where possible so we can find the relevant details quickly.
KDA BLANKET
We will do our best to give you a clear answer and keep the next step simple.
Manchester, England,
M40 1PF